Frequently Asked Questions
Q What benefit is there in using your service to transmit my family remittances to Cuba?
A There are actually three main benefits in using our services.
Firstly, any and all monies transmitted via our service is done so in accordance with all applicable laws.
Secondly, all money that we transmit is bonded in accordance with the State of Florida requirements. If it doesn't reach its destination, your money is guaranteed and will be refunded. In the unlikely event we would go out of business, your claim could be placed with the State of Florida. If you utilize a service that operates outside of the State of Florida's law, quite feasibly, they could close down tomorrow leaving you with no way to file a complaint or recuperate your money.
Thirdly, we only work with Cuban government authorized methods of delivery. Again, your money is only guaranteed to reach its destination if it is transmitted under full authority of all governments.
Q How can I protect myself from an agency that is not operating to the fullest extent of the law?
A The following are clues as to whether your agency is properly operating as a remittance forwarder to Cuba:
- The agency will ask you for identification, question you as to whether you are eligible to send remittances to Cuba, and whether the payee is eligible to receive remittances from the U.S.
- The agency will require that you fill out and sign a Cuban Remittance Affidavit (from OFAC).
- The agency appears on OFAC's list of "Licensed Remittance Forwarders". Look for "RF" next to the agencies name.
- If operating in the State of Florida, the agency is either self-bonded (under their own name) or bonded as an "Authorized Vendor" of a bonded entity (like Airline Brokers Co.). You may search the database on the State of Florida's, Office of Financial Regulation's website. Under "Money Transmitters List" click on "Money Transmitters". Airline Brokers Co., Inc. shows up as under Audit# FT20800019.
- If the agency is a "Company Authorized Remittance Forwarder" for Airlline Brokers Co., Inc., their name shall be listed here.
- If operating in another State (other than Florida) check with that State's bonding requirements for money transmitters. If there is a requirement, make sure that the agency/entity is on the approved list.
Your money should NEVER be transmitted to Cuba via a third country or by a "mule" (an individual that is contracted to transport money - on their person - into Cuba on a regular basis).
Q What can I do if I am unsure whether my agency is operating legally?
A The quickest way to know is to ask them to show you their OFAC "Remittance Forwarder" license, as well as their State of Florida "Money Transmitter"registration certificate.
Q How do I know if the agency I am dealing with is an authorized remittance forwarder for Airline Brokers Co., Inc.?
A If you are dealing with one of our authorized forwarders, you will find our Airline Brokers Co., Inc. "Authorized Remittance Forwarder" sticker somewhere in their establishment. The agency needs to undergo training prior to being awarded training certification and access to this sticker. Additionally, their name will be on our "Company Authorized Remittance Forwarders" Page.
